Case Studies

Our customers  love what we do, and they’re only too happy to tell you about it. Click here to read about what makes us special, in their words.

7Sep

Nature Bee

Nature Bee is a New Zealand owned company that markets high quality, natural health food products. Nature Bee’s flagship product, Potentiated Bee Pollen, made from pollen harvested by bees, is the culmination of years of research. Ancient cultures have used pollen and honey to promote general wellness for centuries and more recent studies have found that pollen collected by bees is the most complete natural food available. Nature Bee operates under the umbrella of Topline International, which was established in 1993 in Auckland New Zealand by Jeff Cook. Phone Plus services:  Inbound direct response sales  Inbound customer service The partnership between Nature Bee and Phone Plus has been ongoing for more than ten years. Phone Plus operates an inbound sales and service contact […]

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By Lucie / September 7, 2015 / Case Studies / No Comments
2Aug

Utility Consultants

Utility Consultants is a consultancy specialising in energy and infrastructure, founded by Phil Caffyn in 1998. They provide professional services to 30 power utilities across New Zealand and Australia, including gas, water, drainage, rail and airport projects. Services that they provide include: strategy, finance, marketing, operations and regulatory compliance. Phone Plus services:  customer surveys and market research  data processing and management  real-time performance reporting When Utility Consultants were first asked to perform a survey of several hundred customers, they realised that the project was beyond their own capacity and that they needed a partner to deliver on the contract. Phone Plus came to mind, because they are part of the Top Energy Group, a group of companies in the electricity network distribution […]

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By Lucie / August 2, 2015 / Case Studies / No Comments
3Jun

Pulse Energy

Pulse Energy is an independent electricity retailer, servicing more than 54,000 customers throughout New Zealand. The company was listed on the New Zealand Stock Exchange in November 2007. In 2011 Buller Electricity Limited became Pulse Energy’s majority shareholder. The following year Pulse was recognised as the fastest growing company in the country and it is now an established player in the New Zealand electricity retail market. Phone Plus services:  Inbound customer service  Inbound sales  24×7 first response for electricity faults  Outbound payment solutions calls (credit control) Pulse’s priorities are transparency, low cost and customers’ rights to have the best terms and conditions in the market. The company is strongly customer focussed and Phone Plus is finely tuned to this priority. Phone […]

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By Lucie / June 3, 2015 / Case Studies / No Comments
4Feb

Les Mills

Les Mills provides facilities which enable customers to exercise on their own or with like minded people, with the help of staff to encourage and motivate each person to meet their individual fitness goals.   Les Mills was established in 1968 by a New Zealand Olympian Les Mills. Since then it has been this country’s leading gym and there are now gyms in over 80 countries.   6 million people around the world do a Les Mills fitness class every week, in more than 14,000 gyms New Zealand has 10 clubs and 250 personal trainers Les Mills gyms are home to the world’s best fitness classes and training programs , including BODYPUMP®, RPM®, BODYATTACK®, BODYBALANCE®, Les Mills BOOTCAMP® and Les Mills LOOK BETTER NAKED® Other […]

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By Lucie / February 4, 2014 / Case Studies / No Comments
4Feb

Meningococcal C Advisory program

Manaia Health is the Primary Health Organisation (PHO) which funds and co-ordinates services, provides resources and expertise for providers and delivers some specialised primary healthcare services including the Meningococcal C Advisory program. The PHO also works closely with a number of other health, social services, iwi, sport, housing, education and local community organisations and the local territorial authority, to improve the overall health and wellbeing of our enrolled population. While many of its services are directed towards individuals and illness, it is also focused on issues which impact on the wellness of specific groups and communities within our enrolled population which is approximately 93,000 of whom 24% are Maori. The PHO has the responsibility of ensuring that current challenges in community healthcare are being met.  […]

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By Lucie / February 4, 2014 / Case Studies / No Comments
13Dec

Chrisco

At Phone Plus we pride ourselves on our flexible and innovative approach to delivery of Contact Centre solutions for our various clients. Since 2004 we have provided continuous improvement and flexibility in our rostering to ensure over time the closest match with Chrisco’s call volumes. This has enabled Chrisco to manage their leave liability and resourcing constraints especially during periods of peak and seasonal demand thus providing continuity of service to their customers. We have included Chrisco’s case study to reflect Phone Plus’ commitment to service provisioning in order to maximise the customers experience and to continually meet service levels. CHRISCO HAMPERS LIMITED Chrisco was established in 1977 and has supplied Christmas hampers to New Zealand customers since 1993. The company has a very strong commitment to their customers ‐ the experience they get every […]

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By Lucie / December 13, 2013 / Case Studies / No Comments