Pulse Energy is an independent electricity retailer, servicing more than 54,000 customers throughout New Zealand.

The company was listed on the New Zealand Stock Exchange in November 2007. In 2011 Buller Electricity Limited became Pulse Energy’s majority shareholder. The following year Pulse was recognised as the fastest growing company in the country and it is now an established player in the New Zealand electricity retail market.

Phone Plus services:

  • Inbound customer service
  • Inbound sales
  • 24×7 first response for electricity faults
  • Outbound payment solutions calls (credit control)

Pulse’s priorities are transparency, low cost and customers’ rights to have the best terms and conditions in the market. The company is strongly customer focussed and Phone Plus is finely tuned to this priority. Phone Plus has provided a trained, flexible team to deal with many different Pulse Energy business requirements. This includes fully integrated system solutions for Pulse Energy, with easy diversion to access the resources when required. Phone Plus has contributed expertise and ideas, especially on system configurations and adjustments to operational arrangements.

The Phone Plus was highly accessible during the implementation process, accommodating multiple solution options.

Phone Plus understands and can support these customer experience business goals.

“Phone Plus is very aligned with our customer service strategic imperatives”, Pulse Energy Credit and Revenue Assurance Manager Yogesh Chand says.

Yogesh Chand says Phone Plus aligns well with the Pulse brand.

“(We have) had no escalations so far, so very satisfied.”

“I am very satisfied with their service. Samantha and the team leaders are very responsive.” says Yogesh

 

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