Services

Whether you are one of New Zealand’s most recognised brands, or a community-driven small business in the far North, you can feel safe with Phone Plus. We deliver on expectations, and we do it with heart. We’ve been around a long time and we’ve grown into a company that believes in what we do, and what we can offer every single one of customers.

“Help me manage my costs”

For more than 20 years Phone Plus has been helping clients like you to manage and reduce their costs. Through the management of your customer contact functions and back-office processes we can successfully reduce the cost of staff, technology, facilities and equipment in your business.

Our market leading technology and systems, which integrate fully with your business, are designed to maximize efficiencies, reduce idle time, and increase productivity.

We manage your back-office processes across the sales, marketing, finance and operations functions to deliver tangible business benefits’, allowing you to focus on your core business activities. Extending beyond the management of the processes themselves, our experienced team is focused on identifying opportunities for continued improvement in the processes.

We employee a professional, NZQA trained, highly flexible team to delivery an exceptional service and meet the variable demand of your business and budget.

Our broad range of services includes:

  • sales order processing and fulfilment,
  • telesales and lead generation,
  • campaign response management,
  • invoicing, payment processing, account payment and receivable processing,
  • Application processing, credit checks,
  • Credit note and returns processing.

“Help make it easier to run my business”

We are all busy. In fact numerous studies have now shown that we are busier and more stressed than any other generation at any other time. Technology has failed to live up to its promise and your customers’ expectations are more demanding than ever.

You know you need to spend more time focused on your core business activities. You need more time to focus on the future, to position your business for what the future may hold. But you have neither the time nor the budget.

Creating time, efficiency and effectiveness for clients like you is why we exist. Be it a full end-to-end outsource solution to manage your customer service, sales or back-office processes, or tactical support for a specific campaign or project, our goal is to help you focus on the things that you do best.

Our professional, NZQA trained, team provides an exceptional experience for your customers in the delivery of your customer service, communication and back-office processes.  Be it outbound telesales, inbound multi-channel customer service, or the fulfilment of sales orders and product distribution and returns. We even manage your customer data, accounting processes and complaints.

Our services and solutions are tailored to your business and budget. Our technology and systems integrate seamlessly with yours for easy management and accountability.

Talk to us about the management of your business today, so you can spend more time on its future.

  • Outbound telesales and lead generation
  • Marketing campaign direct response
  • Accounts payable and receivable
  • Payment processing and transaction automation
  • Sales order processing, product distribution and management
  • Invoicing, credit checks, application processing
  • Customer service and enquiry/complaints management
  • Process review and design
  • Report design and distribution

“Maximise your return on marketing”

The demands on your marketing department have never been higher. The constant pressure to deliver greater results from smaller budgets, the ever changing technology and media landscape, and ever increasing customer expectations are enough to tip you over the edge.

Phone Plus has been helping our customers marketing efforts for more than 20 years. And whilst we don’t confess to being the expert in marketing, we are an expert in managing your customer interactions, market research, customer data, back-office processing and sales support fulfilment. All of which we tailor to meet your business needs and maximize your marketing investment.

Our professional, NZQA trained team are experts in delivering your brand promise. They are loyal to the brands they represent, and their enthusiasm and passion lives in each and every interaction with your customers.

We operate 24 hours a day, 7 days a week, 365 days a year to ensure your customers can engage with you when they want, across multiple channels. Our leading edge technology platform integrates seamlessly with your business to provide timely and accurate campaign reporting.

Our services are designed to maximize your efforts, to stretch your budget further and to deliver a greater return on your marketing investment.

  • Inbound customer contact management
  • Outbound telesales and lead generation
  • Sales order processing, product distribution and fulfilment
  • Customer service and enquiry
  • Market research and customer surveys
  • Application management
  • Flexible workforce to meet variable customer demand
  • Database entry, cleansing and management
  • Data analysis and reporting
  • Payment processing and returns
  • Direct mail distribution and response management

“Help me reach my sales targets”

Whether you need a full end-to-end outsource solution to manage your sales activity, one-off tactical expertise for a specific campaign, or help with the back-office and fulfilment processes to free up your valuable sales resource, we are here to help.

We’ve been helping our clients achieve their sales targets for more than 20 years. We offer a full range of sales services and solutions tailored to suit your business and budget.

Our professional, NZQA trained team operates 24 hours a day, 7 days a week, and 365 days a year from two geographically separated but fully integrated sites. This unique model provides our clients with business continuity and disaster recovery.

Our market leading technology, systems and processes integrate seamlessly with your business, maximizing efficiencies, knowledge management and reporting across multiple channels. We integrate fully with your CRM for data sharing, accuracy and timely reporting

All of this combines to deliver an effective and efficient service to you, and an exceptional experience for your customers when and how they want to interact.

Services and Solutions

  • End-to-end outsource sales solution
  • Outbound telesales and/or  lead generation
  • Inbound marketing campaign direct response management
  • Service management
  • Data and database entry, cleansing and management
  • Sales order processing and product distribution
  • Invoicing and credit note processing
  • Application management and credit checks
  • Accounts receivable and payable
  • Sales reporting design and distribution
  • Market and customer research capture, analysis and reporting
  • Transaction processing automation
  • CRM platform integration

“Help me improve my customer service”

Keeping up with the increasing demands and expectations of your customers is a constant challenge in today’s business world. Your ability to provide exceptional service at all times is often the difference between a loyal and happy customer, and a missed opportunity.

Our professional, NZQA trained team has been helping clients like you deliver an exceptional customer experience for more than 20 years. We enable you to interact and transact 24 hours a day, 7 days a week, 365 days a year. We manage your customer interactions across multiple channels seamlessly and efficiently.

We manage your back-office processes, and integrate them with your front line interactions, for a seamless efficient service experience to meet the demands of their customers. This helps build strong and loyal customer relationships and reducing the cost to serve.

Our services and solutions are tailored to meet your business needs. Our team develops a real loyalty to your brand, which enables us to deliver the brand experience you desire.

  • Outbound telesales and lead generation
  • Campaign direct response management
  • Multi-channel inbound customer service, product enquiry, complaints handling
  • Back-office support and process management
  • Sales order processing and fulfilment
  • Flexible resources to meet variable customer demand
  • Application management
  • Invoicing and credit note processing