Nature Bee

Nature Bee is a New Zealand owned company that markets high quality, natural health food products. Nature Bee’s flagship product, Potentiated Bee Pollen, made from pollen harvested by bees, is the culmination of years of research. Ancient cultures have used pollen and honey to promote general wellness for centuries and more recent studies have found that pollen collected by bees is the most complete natural food available. Nature Bee operates under the umbrella of Topline International, which was established in 1993 in Auckland New Zealand by Jeff Cook. Phone Plus services:  Inbound direct response sales  Inbound customer service […]

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By Lucie / September 7, 2015 / Case Studies / No Comments

Utility Consultants

Utility Consultants is a consultancy specialising in energy and infrastructure, founded by Phil Caffyn in 1998. They provide professional services to 30 power utilities across New Zealand and Australia, including gas, water, drainage, rail and airport projects. Services that they provide include: strategy, finance, marketing, operations and regulatory compliance. Phone Plus services:  customer surveys and market research  data processing and management  real-time performance reporting When Utility Consultants were first asked to perform a survey of several hundred customers, they realised that the project was beyond their own capacity and that they needed a partner to deliver on […]

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By Lucie / August 2, 2015 / Case Studies / No Comments

Pulse Energy

Pulse Energy is an independent electricity retailer, servicing more than 54,000 customers throughout New Zealand. The company was listed on the New Zealand Stock Exchange in November 2007. In 2011 Buller Electricity Limited became Pulse Energy’s majority shareholder. The following year Pulse was recognised as the fastest growing company in the country and it is now an established player in the New Zealand electricity retail market. Phone Plus services:  Inbound customer service  Inbound sales  24×7 first response for electricity faults  Outbound payment solutions calls (credit control) Pulse’s priorities are transparency, low cost and customers’ rights to […]

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By Lucie / June 3, 2015 / Case Studies / No Comments

Key things to consider when choosing a contact centre

It can be really scary to outsource your customer interaction and making the best choice is paramount to building and protecting your brand. Informed people make informed choices, so arming yourself with the most cohesive information possible can be really valuable. How do you know what type of contact centre you need, and how do you know they are good at what they do? Here is a list of questions you should be asking when you are comparing and considering call centres: • Do you need an ‘inbound’ or ‘outbound’ call centre? (An Inbound centre generally deals with customer enquiries […]

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By Lucie / February 10, 2014 / Blog / No Comments